Help

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General Help

What is an ebook?

Also known as electronic books, eBooks are digital versions of books that can be read on specialised e-reader devices such as the Amazon Kindle or Sony reader, mobile handheld devices (like the Apple iPad, iPhone and smartphones), tablets and laptops, personal computers, and some smartphones.

If you have an e-reader device, it provides all of the necessary software and functions to read an ebook. Other devices (including tablets, PCs and mobile handheld devices) may also be able to read ebooks but may require e-reader software be installed first.

What is epub and mobi?

epub and mobi are the two main ebook formats that define how a book is stored as an electronic book. Your ebook reader will usually support one of these formats.

mobi : is supported by the Amazon Kindle or Palm Pilot.
epub : is supported by most other products including Apple products (such as the iPad and iPhone) and SONY Reader. epub is also supported on Microsoft Windows and Apple Mac computers using ebook software.

All of our ebooks are generally available in both formats.

What is DRM (Digital Rights Management)?

DRM is a licensing mechanism within ebooks to ensure that a specific copy of is licensed to one individual only and cannot be shared with others. This ensures that copyright laws are respected and that authors and publishers are fairly compensated. All of our ebooks are provide without any DRM.

Using this site.

How do I buy a book?

Firstly you will need to know which ebook format your ebook reader supports, either epub or mobi. Refer to your ebook reader manual for more information. Also refer to the General Help section for more information on epub and mobi formats. You can also download and try our free ebooks to check which format is right for your reader.

When viewing a list of books or a single book, click on the "[add to cart]" link which will place the selected book (in the epub or mobi format) in your cart. You can add as many books to your cart as you like by clicking the "[add to cart]"link for other books.

Once you have at least one book in your cart, you can view the contents of your cart by clicking on the "view cart »" link at the top of the book menu (near the top left corner of the page).

While viewing the contents of your cart, you may choose to remove books that you do not wish to purchase. Once satisfied with the book selection you can then click the "Proceed To Payment" button to purchase your books. You will be provided with an order reference number and can then continue and pay for the books. Payment is processed by Paypal, so payment is made by clicking on the "Go to Paypal" button. You will be directed to the Paypal website where you can pay for your purchase using credit card. Note:You do not have to be a member of paypal to make your payment.

Paying for your books

We use Paypal to process purchases. You can pay for your purchases using an already existing Paypal account, or by entering your credit card details without having a Paypal account. Once payment has been processed, Paypal will direct you back to this site where you will be able to download your purchased ebooks. Paypal sends a payment receipt to your nominated email address which includes an 'Invoice Id' which is our reference number relating to your purchase.

What happens once I have paid for my books?

Once you have paid for your books, you will be directed to a 'Payment Complete' page. At the same time Paypal sends a confirmation to us to advise that your payment has been processed. Once we receive this confirmation (which Paypal usually sends before directing you back to our site);-

the books will be emailed to your nominated email address, and
you will see the list of your purchased books that you can download from our site immediately.

If we do not receive the payment confirmation from paypal immediately you will see a "Check Payment" button which will check for the payment notification from Paypal. After we have received this confirmation you will see the books to download.

How can I download books that I purchased?

To download the books from your email

Using the Right mouse button, click on file attached to your email and select save from the menu that appears.
Select the location/directory in My Computer (for example My Documents) and select Save.
The file has now been saved into the selected directory.

To download the books from the 'Payment Complete' page

Using the Right mouse button, click on the first [download] link.
select save from the menu that appears
Select the location/directory in My Computer (for example My Documents) and selct Save.
The file has now been saved into the selected directory.
repeat the above steps for each of the other books purchased

I could not download my ebooks or cannot find them.

Your purchased ebooks will have been emailed to your nominated email address. If you had problems downloading the books check your email as the files will be sent to you attached in an email.

You can also use the [recover your order] link to download the books again. Note, that you can only recover your order from the same computer that you originally purchased the books. This is only available for 7 days after purchasing the books.

If you still have problems, use the [Contact Us] link. Please provide information on what you have tried and what the problem is so that we can assist you.

eBook Reader Help

Do I need special software to install eBooks?

For your ebook reader you will not need any special software other than the software which accompanies your ebook reader. In most cases you can simply attach your ebook reader to your computer using a USB cable and copy the files onto your reader.

For other devices you will need e-reader software to view the ebook. You do not need to have an Adobe ID or have Adobe Digital Editions or other software installed on your computer as all of our ebook files do not contain Digital Rights Management (DRM).

How do I upload eBooks to my eBook Reader?

Below is some information about how to upload books to your eBook Reader. Note that not all eBook Readers are the same and although the general steps are common we cannot provide instructions for all readers. If your eBook Reader came with a manual or usage instructions you should refer to this for the exact process of uploading files to your eBook Reader.

General Instructions

Below is the generic steps required to copy ebook files to your ebook reader.

Connect your ebook reader to your computer using the cable supplied.
Launch the ebook reader software that came with your ebook reader.
Browse to the location you saved your purchased ebook files onto your computer. (This is where you chose to save the files to when downloading the ebook files. See How can I download books that I purchased? for more information)
Copy/move the files from the saved location onto your ebook reader.
Refer to the help manual for your reader for further information.

For a Sony reader

After the ebook(s) are saved on your computer (see previous See How can I download books that I purchased?), connect the reader to your computer using the cable supplied. The Sony Reader Library software will usually start automatically. If it does not do so, start the software from the icon on your desktop or programs menu.
Click on the "Computer" icon on the left side of the Sony Reader Library and locate the ebook file(s) to be transferred to the reader.
Use the mouse to drag the files onto the reader icon.
Click on the reader icon and you should see the ebook files which are on your reader.
Disconnect the reader from the computer and check the reader to ensure that the files have been placed on the reader.

For an Amazon Kindle

Please refer to our Kindle Help page for more information

Reading eBooks on the iPad, iPod touch and iPhone

iBooks is a free application available from Apple's App Store, which allows the user to read eBooks on their iPad, iPod touch (iOS 4 or later) or iPhone.

eee publishes eBooks in the ePub format and iBooks supports the display of eBooks in epub format.

Go to http://support.apple.com/kb/HT4059 to find out how to download the iBooks application from the App Store and to add eBooks to your iPad, iPod Touch (iOS 4 or later) or iPhone using iTunes from your PC.

Note that to add epub files from outside the iBookstore to iBooks, they must be DRM-free and manually synced to your device using iTunes 9.2 or later. All ebooks at eee are DRM-free. You can add our eBooks to iTunes on your PC and then sync them to your device.

Note that iBooks is not compatible with original iPhone or iPod touch (1st generation) and requires iOS 4 or later.